Flashbacks on Christmas Eve
March 28, 2012Nothing is more ordinary than getting an unexpected mail from a long-time friend. But I’m...
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What NOT To Do When Stressed
March 8, 2012There are a lot of reasons why agents think that the word ‘stress’ is already...
Go Ahead, Reward Yourself
February 19, 2012Working as a tech support representative is inarguably one of the toughest jobs these days. You...
Microsoft Secures Patent to Intercept Skype Calls
January 10, 2012Tech giant Microsoft has been granted a patent that would allow it to intercept, check and document...
Issue Repetition
December 19, 2011Interesting tidbit: tech support personnel are not big fans of caller retention. Note the...
What Agents Should Know About Dieting
November 4, 2011Stress is a taken-for-granted effect of working in a call center. Those who think so, usually the...
When Call Center Reps Need to be Rewarded
October 28, 2011Bosses should understand that their employees need boosters from time to time. This isn’t plainly...
Better Hardware = Better Tech Support?
October 25, 2011Call centers that provide customer service, especially ones that offer tech support, are dependent...